Return Policy
At Candid Apricot, we take pride in offering high-quality aesthetic art products. As our products are not returnable, please review our refund policy carefully before purchasing.
1. No Returns or Exchanges
Due to the nature of our products, we do not accept returns or exchanges once an order has been shipped and delivered. Please ensure that you review product details, descriptions, and images carefully before placing your order.
2. Refund Eligibility
We offer refunds in the following cases:
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Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 5 days of receiving your order via email with clear photos of the product and packaging. We will assess the issue and offer a refund or replacement.
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Incorrect Order: If you receive the wrong item, we will provide a refund or send the correct product at no additional cost.
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Lost Shipment: If your order is lost during transit and cannot be tracked or delivered, we will issue a full refund or send a replacement.
3. Refund Process
To request a refund, please follow these steps:
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Email us at refunds@candidapricot with your order number and a description of the issue.
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Attach clear photos showing any defects or damage.
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Our team will review your request within 5 business days and respond with the next steps.
4. Refund Method
If approved, refunds will be processed to the original payment method within 7 business days. Processing times may vary based on your payment provider.